IBERCOM SERVICE
User's guide

The analogue telephone line provides the traditional telephone system with a wide range of "supplementary telephone sevices" (consultation through a current call, call waiting, speed dialing, call-back, etc... 

This guide includes useful practical guidance for users to enjoy all the services available. 

For any enquiry, contact the system administrator: 
Name
  María Dolores Andrés Pascual 
Job position
  Specialist Administrative Supervisor

  Postal address:
  Universidad de Alicante 
  Comunicaciones 
  Apdo. Correos, 99 
  03080 Alicante 
  Spain 
Telephone
  +34 96 590 3757 
Fax
  +34 96 590 3464 
E-Mail
  Lola.Andres@ua.es
 

INDEX

  • lnternal calls
  • External calls
  • Speed dialing
  • Automatic call-back
  • Consult
  • Call transfers
  • Multi conference
  • Call capture
  • Call deviation
  • Follow me
  • Do not disturb
  • Authorisation code

    •  

     
     
     
     
     
     
     
     
     
     
     
     
     

    Internal calls

  • Pick up the phone
  • Wait for dialing tone
  • Dial the desired in-company number
    • External calls
  • Pick up the phone
  • Wait for dialing tone
  • Dial number 0 
  • Dial the desired number 
  • Speed dialing
  • Pick up the phone
  • Wait for dialing tone
  • Dial: 

    •        * 51 * desired number * complete number (including 0 if external) # 
  • The speed dial number is the key where it is recorded: 1, o 2, o 3 ... 
  •  Wait for verification tone 

    •  

     
     
     
     
     
     
     
     
     
     
     
     
     

    TO DIAL: 

  • Dial ** abbreviated number 
    • Automatic call-back
     If you receive an engaged tone when calling an internal number,
  • dial number 6 
  • wait for verification tone
  • put the phone down

    • When the called number is free, you will be automatically called back. 
    The call-back is automatically cancelled after 8 seconds without an answer. 
    In the meantime, you can receive and make calls. 

    CANCELLATION OF ALL CALL-BACKS: 

  • Pick up the phone 
  • Wait for dialing tone
  • dial # 37 # 
  • Wait for verification tone 
  • Put the phone down 

    •  

     
     
     
     
     
     
     
     
     
     
     
     
     

    CALL-BACK CANCELLATION: 

  • Follow the same proceedings, but dialing: 

    • # 37 * internal number # 


    Consultation

  • Press R button
  • Wait for dialing tone 
  • Dial the desired number (internal or external) 
  • Submit your consultation 
  • Dial number 2 to recover original conversation


    • Call transfer

  • Press R button
  • Wait for dialing tone 
  • Dial internal number 
  • Wait for an answer and announce the call (this stage can be omitted) 
  • Put down the phone 
    • Multi-conference
  • Press R button
  • Wait for dialing tone
  • Dial the new number joining the talk 
  • Warn the new member about the multi-conference he/she is going to join
  • Dial number 3 

    •  

     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

    By repeating this procedure, you can introduce a maximum of 8 speakers. All of them will hear a warning tone every 15 seconds. 

    Call capture
  • Pick up the phone 
  • Wait for dialing tone 
  • Dial the internal number being called
  • Wait until an engaged tone
  • Dial number 8 

    • If you belong to a call-capture group (you should request it to the system administrator), you can answer any call directed to the group by dialing * 8 # 


    Call deviation
    You should apply for this option to the system administrator. 

  • Pick up the phone 
  • Wait for dialing tone
  • dial one of the following codes 

    • * 21 # - Immediate deviation 
    * 211 # - Deviation if absent (5 tones and then transferred to the deviation number) 
    * 212 # - Deviation if engaged (is connected when the extension is engaged) 
  • Wait for verification tone
  • Put the phone down 

    •  

     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

    Deviation cancellation
    Follow the same proceedings by dialing now: 

  • # 21 # - Immediate deviation 
  • # 211 # - Deviation if absent 
  • # 212 # - Deviation if engaged 


    • Follow me (call forward)
    If you are going to leave temporarily you post and wish to be called at the new place, you can programme a deviation to the new extension: 

  • Pick up the phone 
  • Wait for dialing tone
  • Dial  * 21 * answering number # 
  • Wait for verification tone 
  • Put the phone down 

    •  

     
     
     
     
     
     
     
     
     
     
     
     
     
     
     

    While the phone is programmed with this deviation system, you can  use it as usual. 
    To CANCEL this service, dial  # 21 #


    Do not disturb
    If you do not want to receive any call at your extension: 

  • Pick up the phone 
  • Wait for dialing tone 
  • Dial * 27 # 
  • Put the phone down 

    • To  CANCEL this service: 
  • Dial # 27 # 


    • Authorisation code
    It is possible to assign a series of personal authorisation codes to the extension, according to the traffic category with the aim of blocking exit calls from the previously mentioned traffic category. 
    There is also a way of assigning an electronic padlock to block exit calls, without identifying the user.

    Both services should be requested from the system administrator. 
     


     
    Page maintained by the Computing Service
    Last Update: 13 October 2003    		 homee-mail