UNIVERSITY SERVICES
QUALITY ASSESSMENT
-
Definition and diffusion (among
students) of the university existing services and their mission statements,
even of the most specialised services such as the
Office on Disabilities
, opinion pools on the services quality evaluation
(e.g.
Maintenance,
cleaning
,
catering
),
as well as
statistics
and adaptation
of the services according to the users' needs.
-
Definition of the new managerial
body in order to promote its three basic actions: Human resource, organisation
and accounting, through three different comptroller's offices.
-
Training Programme for the Administrative
Personnel, specially on languages and computing new technologies.
Current
training programme
.
-
PAS Internalisation Programme
with the aim of chasing new ideas, organisation system and services
existing in outstanding universities all over the world.
1999
Official Announcement
.
-
Quality Assessment Programme
for the universities
external
services
. Creation of a
External Services' Auditing Unit.
New
criteria for quality/price relation.
Page
maintained by the Office of the President
Last
Update:
19 May 2000
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